Promotional merchandise includes branded items such as clothing, office supplies, gadgets, and other products used to promote a company, event, or cause. These items are typically branded with anything from logos, designs and even images.

Promotional merchandise can be used to enhance brand visibility, improve customer loyalty, generate leads, and create a lasting impression of your business or the message you are trying to promote. It is a cost-effective marketing strategy that can reach a wide audience using products you can see, touch and feel.

We offer a diverse range of products including clothing, bags, drinkware, office items, tech gadgets, awards, banners, signage, and even completely bespoke products and eco-friendly items. If you have a specific product in mind, feel free to ask!

No! it is impossible to showcase all our products as, apart from there being 100’s of options for each type of product, new products are constantly entering the marketplace. If you have a specific product in mind and can’t see it, feel free to ask!

The minimum order quantity varies depending on the product. We can print one-off’s however it is always more cost-effective to order in bulk.

Of course! We offer sample products so you can see and feel the quality before committing to a larger order. Samples may incur a small fee however this will be credited upon placing an order.

Standard delivery times vary based on the product and branding methods. Typically, orders are processed and shipped within 1-2 weeks. We have a wide range of express products that can be dispatched within 24 hours of approval.

We offer various branding methods including screen printing, pad printing, embroidery, laser engraving, digital printing, foil blocking, embossing and more. Our team can help you choose the best method for your design and product or feel free to look at our print techniques page.

Yes!  Our experienced design team is here to help. Whether you need assistance with creating a new design or adjusting an existing one, we offer design services to ensure your merchandise looks perfect.

We accept all credit/debit cards and bank transfers. Credit card payments will incur a small admin fee.

Yes, we ship our products worldwide. Shipping and duty costs and delivery times will vary depending on the destination and service used. We can also send to individual home addresses.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment on the designated courier’s website.

We stand by the quality of our products. Please ensure you check your order upon delivery. If you receive a defective item or an incorrect order, please contact us within 7 days of receiving your shipment. Orders that have no faults cannot be refunded.

You can speak to our customer support team via email at sales@brand-alchemists.com,  by phone on 0208 450 1888 , or live chat on our website.

Yes, we have a wide selection of eco-friendly products made from sustainable materials such as recycled plastic, bamboo, and organic cotton. If there’s something specific you’re looking for, we’ll find it for you!

No, quotes do not include VAT. Vat is chargeable on all orders and services delivered in the UK.

Origination costs encompass the initial setup like creating printing screens, plates, embroidery disks, or moulds necessary to customise products with logos or designs.

Multiple delivery charges may appear on your order because we source products from different suppliers. Each supplier ships their products separately to your chosen location(s), resulting in multiple delivery fees. Wherever possible we will consolidate parcels to reduce delivery costs.